I had my first "major" dental procedure in decades, and my first in Dr. Loud's office (I'm new to the area). Office: Comfortable lighting, decor, and set-up. One feels at ease immediately. Staff: All considerate, all talented, and all geared toward the comfort of the patient. Dr. Loud: Gifted, articulate, and genuinely interested in her patients' health. She is personable and is a true listener. I'd give her 6 stars if I could. She realized I was anxious about the procedure and she kindly offered me treatment options so I was part of the planning. We started on time, and finished on time; I left with a smile, only slightly impacted by a numb lip. As far as the procedure, I had a crown done with zero pain (not even with the injections). This was as good an experience as one could hope for in a dental office.